Returns And Exchanges

Refund Policy

Return or exchange requests must be made within 40 days of receiving the package. All returns must be approved by our customer service team before shipment.

Reasons for returns and exchanges

Size changes

If you have chosen the wrong size, don't worry. Please include a note of the size you want and we will send you the correct size. While we are happy to exchange the size, no refunds are given for wrong size selections. Only 1 free exchange is allowed per order.

You received the wrong item

Although we check all items carefully, there is still a chance that the wrong item was sent to you. Don't worry, please attach photos of the wrong item you received before submitting your request.

Package lost in transit

If you have provided us with the correct address but the package has not been delivered within the transit time estimated by our shipping policy, plus possible delays, which takes 15 business days, or more than 10 business days without updated tracking information, please contact us and we will resend the replacement package free of charge if we cannot track the package. Please contact us within 10 business days of the last estimated delivery date so that we can help you resolve the issue. Once we send out a package, it is the customer's responsibility to follow tracking updates as they often contain important information from the carrier.

You Received a Damaged/Defective Item

We pride ourselves on unparalleled product quality. All orders undergo a 3-step quality check before shipping. However, if the damaged item is one that accidentally passed our quality control, or was damaged during shipping, we will take full responsibility and provide a free replacement. In this case, you do not need to return the item. You can keep it, sew it yourself, throw it away, or give it away. The only thing we ask you to do is submit a return request and please include photos of the damaged item. If we see in the photos that it is damaged, we will send you a new item at no charge.

Prepaid return shipping labels are not available at this time, and return shipping for exchanges is the responsibility of the customer.

Please note that any outbound shipping charges paid are non-refundable.

We do not accept returns, refunds, or exchanges if

You would like a refund/return because you "changed your mind". We print on demand, so we are unable to accept returns/refunds as all items are made specifically for you.

You did not use the link above to have our team review and approve your return request before you sent the product back.

You requested a return 40 days after receiving your package

The exchanged item has a different print or style than the original item

If you have already placed an order and request a cancellation, as we begin the printing process in almost real time once you place an order.

Order Cancellations - We print on demand when you place an order. Accidental or test orders cannot be canceled. If you have any questions, please ask before placing an order. If you do not want the product for any reason, please do not place an order.

The item has been worn or washed

The item has been altered in any way

The item is defective from its original saleable condition unless the defect is caused by our fault

The item does not have the original tags on it

We do not offer refunds - only exchanges or store credit as each item is made on demand after you place your order. Refusal of Packages

If you refuse a https://jolo.shop shipment for any reason, you will be responsible for the original shipping costs, duties incurred to re-import the package (for international orders), and the cost of returning it to our office. If any of these charges are incurred, the amount will be deducted from the amount of your return.

Because all items are custom made to order and made just for you, refused and returned packages will be processed as returns and will be subject to a 70% restocking fee, with the balance refunded as store credit or the package re-shipped to the customer.

In rare cases, we may make an exception for a refund. In all such cases, a 30% restocking fee will be charged and all items must be returned; all items must remain in their original packaging and unworn.

Price Adjustments

https://jolo.shop is not currently accepting post-purchase price adjustments on existing orders.

Have additional questions about our return policy?

Please email us and we will do our best to help you!